Dynamic Voice & Speech, PLLC (“Dynamic Voice & Speech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, www.dynamicvoiceandspeech.com, contact our practice, or inquire about our services.

1. Information We Collect

We may collect the following types of information:

Information you provide voluntarily:

• Name

• Email address

• Telephone number

• Information submitted through website contact or inquiry forms

• Appointment and consultation requests

• Information you choose to share when communicating with our practice

Information collected automatically:

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and general website usage data. This information helps us maintain website functionality, understand visitor engagement, and improve our services.

2. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including:

• Responding to inquiries and consultation requests

• Providing information about our speech-language pathology, voice therapy, singing voice rehabilitation, and accent modification services

• Scheduling appointments and communicating with clients

• Maintaining and improving our website

• Evaluating the effectiveness of advertising and outreach efforts

• Meeting applicable legal, regulatory, and professional obligations

We do not use personal information for purposes unrelated to those described in this policy without an appropriate legal basis or authorization.

3. Website Hosting and Third-Party Services

Our website is hosted through Wix.com, which provides website hosting, infrastructure, and related services. Information submitted through our website may be processed or stored through Wix and its service providers. We may also use third-party services to support scheduling, communication, payment processing, website analytics, and advertising. These services may include Jane App, Google services, and LinkedIn, depending on the features and integrations in use. Third-party providers maintain their own privacy and security practices. We encourage visitors to review their applicable privacy policies.
 

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, improve performance, and understand visitor interactions. Cookies are small data files stored on your device when you visit a website.

Depending on the services enabled on our website, cookies and similar technologies may be used for:

• Website security and functionality

• Remembering visitor preferences

• Measuring website traffic and performance

• Understanding the effectiveness of advertising campaigns

You may manage cookies through your browser settings and, where available, our website's cookie preference controls. Non-essential tracking technologies will be subject to applicable notice and consent requirements.
 

5. LinkedIn Advertising and Lead Generation

Dynamic Voice & Speech, PLLC uses LinkedIn to advertise professional communication coaching, accent modification, and related services.

When you submit a LinkedIn Lead Gen Form associated with our advertisements, we may receive the information you choose to provide, including your name, email address, telephone number, and other information requested through the form. We use this information to respond to your inquiry, provide information about our services, discuss consultation options, and communicate about scheduling.

Submitting a Lead Gen Form does not establish a clinical provider-patient relationship. We do not add individuals to unrelated marketing email lists without any consent required by applicable law. Information submitted through LinkedIn is also subject to LinkedIn's privacy practices.

You may contact Dynamic Voice & Speech to request information about your submitted personal data or to request its correction or deletion, subject to applicable legal and professional requirements.
 

6. Confidentiality and Health Information

Dynamic Voice & Speech provides professional speech-language pathology and voice-related services.

Information collected in connection with clinical services may be subject to additional confidentiality requirements, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Clinical records and protected health information are handled in accordance with applicable privacy and security requirements and our clinical privacy practices.

Please do not submit sensitive medical information, detailed health histories, or confidential clinical records through general website contact forms.

Individuals receiving clinical services may be provided with a separate Notice of Privacy Practices explaining applicable rights and protections concerning their health information.
 

7. Information Sharing

We do not disclose personal information to third parties for unrelated purposes without an appropriate legal basis. We may share information with service providers who assist in operating our website, managing appointments, processing payments, or providing necessary business services. We may also disclose information when required by law or when otherwise legally permitted. We do not sell clinical records or protected health information.
 

8. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or to meet applicable legal, professional, and recordkeeping obligations.
 

9. Your Privacy Choices

You may contact Dynamic Voice & Speech to request information about personal data we maintain about you or to request correction or deletion, subject to applicable legal and professional requirements. You may also choose not to provide optional information through our website. Requests concerning clinical records or protected health information may be subject to separate procedures and legal requirements.
 

10. External Websites

Our website may contain links to third-party websites, including scheduling platforms, professional resources, and social media services. Dynamic Voice & Speech is not responsible for the privacy practices or content of websites operated by other organizations. We encourage visitors to review the privacy policies of external websites before providing personal information.
 

11. Children's Privacy

Our website provides information about services that may be available to children and families. We do not knowingly solicit personal information directly from children under the age of 13 through our general website forms without appropriate parental or guardian involvement. Parents or legal guardians should submit inquiries on behalf of minor children. If we learn that personal information has been collected from a child inappropriately, we will take appropriate steps to address the information in accordance with applicable law.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, legal obligations, or privacy practices. Updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.
 

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Dynamic Voice & Speech, PLLC

Matthews / Indian Trail, North Carolina

Website: www.dynamicvoiceandspeech.com

Email: info@dynamicvoiceandspeech.com
Phone:704-312-2216